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CMQTDFRH20029N8TV3YTQGSRSIn ProgressCritical Priority

UPS Battery Bank Failure - Data Centre

Description

UPS battery bank has failed. System running on bypass. Data centre at risk. Immediate replacement required.

Ticket Details

Asset

Schneider UPS - Data Centre

DPW-UPS-015

Data Centre, Server Room

Vendor

Schneider Electric India

service@schneider-electric.in · +91-124-4222-100

SLA

4 hours

SLA BREACHED

Dates

Created: 25 Jun 2026, 10:40 am

Sent: 20 Jun 2026, 02:30 am

Communications Sent (2)
SMS20 Jun 2026, 02:36 am
delivered

URGENT: UPS Battery failure at DP World Data Centre. Ticket raised. Please respond within 4 hours. Contact: +91-98201-44441

Email20 Jun 2026, 02:35 am
delivered

Service Ticket - UPS Battery Bank Failure

Dear Schneider Electric Service Team, We are raising a critical service ticket for UPS at DP World Data Centre. Issue: UPS Battery Bank Failure Priority: Critical SLA: 4 hours response required Please dispatch engineer immediately. Regards, DP World Engineering Team

Activity Timeline

Ticket Created

25 Jun 2026, 10:40 am

Sent to Vendor

20 Jun 2026, 02:30 am

In Progress

20 Jun 2026, 02:30 am

Resolved

Pending

Closed

Pending