CMQTDFRO1002AN8TVJ9ENTD5TSentHigh Priority

DCS Communication Error - Reactor Unit

Description

Periodic Modbus communication timeout observed between DCS and field instruments. Started after last firmware update.

Ticket Details

Asset

Honeywell DCS - Reactor Unit

DPW-DCS-007

Reactor Control Room, Plant 2

Vendor

Honeywell Automation India

hai_service@honeywell.com · +91-20-6603-5555

SLA

8 hours

SLA BREACHED

Dates

Created: 25 Jun 2026, 10:40 am

Sent: 22 Jun 2026, 05:00 am

Communications Sent (1)

Email22 Jun 2026, 05:02 am

delivered

Service Ticket - DCS Communication Error, Reactor Unit

Dear Honeywell Service Team, We are experiencing Modbus communication timeout on Experion PKS DCS at Reactor Unit. Please investigate and advise on resolution within 8 hours. Regards, DP World Operations Team

Activity Timeline

Ticket Created

25 Jun 2026, 10:40 am

Sent to Vendor

22 Jun 2026, 05:00 am

In Progress

Pending

Resolved

Pending

Closed

Pending